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Pranata S, Keysha N. The Use of Electronic Information Technology on Self-management Among Diabetes Patients: A Qualitative Study. J Research Health 2025; 15 (2) :165-174
URL: http://jrh.gmu.ac.ir/article-1-2532-en.html

Background: Electronic information technology (EIT) to improve self-management among diabetes patients has become a current trend in other countries. Thus, this study aimed to explore policymakers perspectives on EIT for self-management among patients with diabetes.
Methods: This research is a qualitative study using a phenomenological approach, conducted through in-depth interviews. Data analysis was carried out using the seven steps outlined by Polit and Beck. The research process was conducted from November 2023 to February 2024 at Roemani Hospital Semarang, Indonesia. The participants were 15 policymakers in the hospital recruited through purposive sampling.
Results: Three major themes emerged in this study: 1) Information through existing media is not effective (additional information needed can be accessed through the app; information through social media is not recommended in several hospitals, there are no special media for diabetes, only video; time constraints affect patients’ ability to obtain health information); 2) Pros and cons of digital technology in hospitals (there are significant benefits of digital technology in hospitals, the effectiveness of technology can improve self-management in controlling the diet among patients, there are both positive and negative impacts on health services, understanding various perspectives regarding obstacles to the realization of technology is essential); and 3) Self-management education to increase self-awareness is needed (healthy behavior can be seen from self-management, and providing education based on patients preferences may improve diabetes self-management). 
Conclusion: Digital technology can improve collaboration between health workers and patients, but its effectiveness may be reduced for those less familiar with technology.